Payment Methods – WLDOLL
At WLDOLL, we provide secure, flexible payment options to ensure your shopping experience is smooth and worry-free. Whether you’re paying in full or prefer installments, we’ve got you covered.
Credit & Debit Cards
We accept major credit and debit cards globally:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- China UnionPay
Payment issues? Try the following:
- Contact your bank to raise your card limit.
- Ensure your card supports international transactions.
- Ask your bank to manually approve the payment.
- For Japan Credit Bureau (JCB) cards, choose PayPal at checkout and select the credit card option there.
PayPal
You can pay via your PayPal balance, linked bank account, or credit/debit card through PayPal.
No PayPal account needed — simply select “Pay with Credit or Debit Card” when redirected.
Pay Later with PayPal – “Pay in 4” (US, UK, DE, FR, AU, ES, IT Only)
Split your purchase into 4 interest-free payments:
- First payment at checkout.
- Remaining payments every 2 weeks.
- No interest. No hidden fees.
Available for eligible customers in select countries.
Layaway / Multi-Card Payment
No interest. No hidden fees. Available worldwide.
Can’t pay in full right away? No problem.
- Lock in your favorite doll now.
- Pay in installments over time.
- No extra charges.
Contact us to set up a custom layaway plan that suits you.
Why Did My Payment Fail?
Possible reasons:
- Invalid or expired card
- Billing address mismatch
- Card not enabled for overseas purchases
- Incorrect CVV/CVC, zip code, or card number
- PayPal funding source issues
- Incomplete PayPal registration
What You Can Do:
- Double-check your card info and billing address
- Contact your bank to approve the transaction
- Use an alternate payment method
- Verify your PayPal email and phone number
- Link a new card or bank account to PayPal
Shipping Issues: Lost, Damaged, or Incorrect Items
If your order is lost, damaged, or incorrect during shipping, please contact us immediately.
We are committed to resolving the issue quickly and fairly to ensure your satisfaction.
Highly Recommended: Record Your Unboxing
To protect your rights and ensure quick resolution in case of damage or errors, please record a full unboxing video the moment you receive your package.
A complete unboxing video helps us verify claims and process replacements or refunds efficiently.
❗ Please do not use the doll before inspection is complete.
📧 Email: [email protected]
International Returns – Hassle-Free Policy
We understand the challenges of international shipping. That’s why we’ve designed a No-Return Policy on Eligible Claims to save you time, cost, and frustration.
Here’s how we handle common shipping or order issues:
| Issue Type | Customer Must Provide | Resolution |
|---|---|---|
| Wrong item/model received | Unboxing video + shipping label photo | Free replacement or full refund |
| Major shipping damage | Unboxing video + clear damage photos | Reshipment or full refund |
| Minor cosmetic issue | Photos of issue | Partial refund or coupon ($50–$150) |
| Customer dissatisfaction | Not applicable | No return, but coupon may be offered |
For Minor Fixable Issues
For small, fixable flaws (e.g., loose eyelashes, minor surface marks), we will:
- Provide partial compensation or discounts
- Send repair kits (nail glue, makeup patches, etc.)
- Offer store coupons for future purchases ($50–$100)
This helps avoid costly return shipping and gives you a fast, low-hassle solution.
Important Notes
- Do not return any package without contacting us first. Unauthorized returns will not be accepted or refunded.
- Custom-made dolls are non-returnable unless genuinely defective or misdescribed.
- Dolls must remain unused and in original packaging to be eligible for resolution.
Need help? Contact our support team anytime at [email protected] — we’re here to make sure your experience is smooth, safe, and satisfying.