WLDOLL Cancellation, Return & Refund Policy
At WLDOLL, your satisfaction is our top priority. We’ve designed our cancellation and return policies to offer transparency, flexibility, and complete peace of mind. If you have any questions at any point, our support team is here and happy to help.
1. Cancellation Policy
💡 Tips Before You Order
We encourage all customers to make thoughtful decisions before placing an order. Please double-check your doll specifications and be ready to commit once payment is made. To help you make the right choice:
- Explore factory photos: Contact us to request real photos of recent dolls.
- Ask questions: Email us at [email protected] for guidance.
- Understand customizations: Know what is standard and what is made-to-order.
Flexible Cancellation Timeline
| Time After Payment | Refund Eligibility |
|---|---|
| Within 4 hours | 100% refund |
| Within 8 hours | 95% refund |
| Within 24 hours | 80% refund |
| After 24 hours | Not cancellable |
Order processing typically begins within 24 hours. After that, custom orders cannot be canceled, as production has started and materials have been assigned.
In-Stock Doll Orders
- Orders cannot be canceled once shipped.
- If you cancel after the order has shipped, we will deduct the costs of shipping, labor, and packaging from your refund.
What If the Item Is Out of Stock?
In rare cases where an in-stock item becomes unavailable, you’ll be offered:
- Free Replacement — Choose a similar model; price differences will be adjusted, and we may offer a bonus item as a goodwill gesture.
- Full Refund — 100% refund to your original payment method.
2. Return Policy
Inspect Your Doll Upon Delivery
When your WLDOLL arrives, inspect it carefully before first use. If you have any issues or concerns, contact us within 24 hours.
💡 Tip: Take photos or an unboxing video — this is extremely helpful in resolving any disputes.
📧 Contact us: [email protected]
🛠 We Will Help If…
| Issue | Resolution |
|---|---|
| Wrong Doll Delivered | We’ll send a replacement after verifying photos/videos. |
| Damaged in Transit | Report to the shipping carrier immediately, then contact us — we’ll provide repair kits, replacements, or refunds as appropriate. |
| Package Lost | File a claim with the carrier and notify us. Adult signature is required for delivery to ensure security. |
🔒 Important Notes
- Hygiene First – Due to the intimate nature of sex dolls, returns are only accepted if the doll is unused and in original condition.
- No Unauthorized Returns – Please contact us first before sending anything back. Unauthorized returns will not be refunded.
- Custom Dolls Are Final Sale – Dolls with personalized features (skin tone, breast size, vagina style, etc.) cannot be returned.
- User-Caused Damage – Damage due to mishandling, such as over-bending or improper storage, is not eligible for return or exchange. Please follow our care guide.
3. Refund Policy
Please Contact Us Before Filing a Dispute
We’re a professional and responsive team. If you experience any issues, reach out to us directly. Initiating chargebacks or payment disputes can delay resolution and create unnecessary complications.
How Refunds Are Processed
Once your refund request is approved (either from cancellation or accepted return), we will process the refund to your original payment method.
| Payment Method | Refund Timeframe |
|---|---|
| Credit/Debit Card | 6–10 business days |
| PayPal | 7 business days |
| Klarna (if available) | 7 business days |
If you haven’t received your refund within this time, contact us for a refund reference number to provide to your bank or payment provider.