100% Authentic Products & Money Back Guarantee

At WL DOLL, we proudly stand behind the authenticity and quality of every doll we sell. We are an official authorized vendor of premium TPE and silicone sex dolls, working directly with industry-leading manufacturers such as WM Doll, YL Doll, SE Doll, and many more.

Every branded sex doll you purchase from wldoll.com is a 100% genuine product — no imitations, no counterfeits, ever.

We hold authorization certificates from multiple TDF-accredited factories. Even when certain manufacturers don’t issue certificates, your order is always traceable to the original factory for full transparency. That’s why we’re confident in offering a full money-back guarantee on all purchases.

What Does Our Money-Back Guarantee Cover?

If your doll arrives with a manufacturer defect or is not as described, we’ll offer you a replacement or a full refund. No runaround. No hidden fees.

How to Use the Guarantee:

  1. Inspect your doll immediately upon delivery — from head to toe.
  2. Do not use the doll before completing your inspection.
  3. Take photos or videos of the shipping box and the doll as you unbox it.
  4. Report any issues immediately via our contact form or email: [email protected]
  5. Include a detailed description of the issue along with clear visual proof (photos or video).

What Is Not Covered Under the Guarantee?

Minor Manufacturing Marks

  • Small skin imperfections, seam lines, or minor texture variations due to the molding process are not considered defects. These are normal and make each doll uniquely yours.

Loose Fingernails or Toenails

  • These may become detached during transit. You can easily reapply them using nail glue, as guided in our care instructions.

Loose Eyelashes

  • Hand-applied eyelashes may come loose occasionally. This is not considered a defect.

Makeup Variations

  • All WL DOLLs are handmade, including semi-permanent makeup. Slight differences in color or placement are expected.
  • You’ll receive factory photos of your custom doll before it ships. Any major concerns should be raised before shipment.

Used Dolls

  • Dolls that have been used or altered cannot be returned for a refund. However, we’re open to resolving genuine concerns to ensure your satisfaction.

User-Caused Damage

  • Damage from misuse or mishandling (such as over-bending limbs or tearing from incorrect storage) is not covered.
  • WL DOLL reserves the right to assess the cause of damage and make a final decision based on your submitted evidence.

Custom Dolls

  • If your doll includes custom options (e.g. skin tone, nipple color, vagina type, etc.), it is considered bespoke and made just for you.
  • We’ll do our best to accommodate your concerns, but refunds are not guaranteed unless the product is defective or does not match your order.

Important Notes

  • Always inspect your doll before first use.
  • Submit any claims within 24 hours of delivery.
  • Keep all original packaging and documentation until the issue is resolved.
  • For full details, please refer to our [Return & Refund Policy].